Our Story
About Handwritten
Our Story
Handwritten is South Africa's premier letter sending service, dedicated to reviving the beautiful tradition of handwritten communication. Founded in Cape Town, we've quickly grown across the country because we always put our customers first.
A customer-centered experience has always been our goal, and we pride ourselves on comprehensive policies that have placed us in a realm above and beyond our competitors. In a world of digital noise, we believe in the power of personal, tangible connection.
Why Choose Handwritten
✅ TRACKING FOR EVERY ORDER
Follow your letter's journey with real-time tracking through our trusted partner, The Courier Guy.
✅ PREMIUM SOUTH AFRICAN QUALITY
We use only the finest stationery and materials sourced from trusted South African suppliers.
✅ FAST SOUTH AFRICAN DELIVERY
Quick dispatch with delivery across South Africa in just 2-5 working days.
✅ 7-DAY MONEY BACK GUARANTEE
Not satisfied? We offer a full refund within 7 days of your purchase.
✅ SECURE PAYMENTS VIA PAYSTACK
Your payment information is protected with industry-leading encryption.
Our Promise
We truly believe we provide one of the most meaningful personal services in South Africa, and we back that up with our risk-free 7-day guarantee.
If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Sending personal correspondence should be a joyful experience, so we want you to realize that there is absolute ZERO risk in trying our service. If it doesn't meet your expectations, no hard feelings - we'll make it right.
Our Promise States: If you're unsatisfied for any reason and your stationery or cards remain unused, you may return them to our Cape Town facility within 7 business days and receive a FULL REFUND.
Shipping & Delivery
At Handwritten, our goal is to offer you the fastest, most reliable delivery service across South Africa. Every day we send out hundreds of carefully prepared letters and packages to happy customers throughout the country.
Our Process
We've streamlined our delivery process into two simple phases:
Processing Time: Each order undergoes careful preparation including quality checking, personalization, and secure packaging. All orders are dispatched to The Courier Guy within 24-48 hours after your order is confirmed.
Delivery Time: Once with our delivery partner, your handwritten correspondence will reach its destination within 2-5 working days anywhere in South Africa. You'll receive a tracking number to monitor your delivery every step of the way.
Hours of Operation
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Please contact us by email or through our social media channels with any questions or concerns. We're here to help bring your personal messages to life!
Ready to Send Something Special?
Join thousands of South Africans who have rediscovered the joy of handwritten communication.